Ida - Thank you for the message. I too have experienced recent problems with dropped calls on my Verizon cell phone, calls made from my home at the Brickyard. Verizon told me my code was out-of-date and by pressing *228 <send>, all would improve. They had no record of open tickets in our area. I highly recommend the Brickyard consider leasing space for a Verizon antenna. Thank you.

Thanks for the info, very helpful.  Haven't noticed a dramatic difference, but have noticed some. Is there anywhere on the HOA property that would be appropriate for an antenna?  It's a revenue generating opportunity! We could heat the hot tub year round!  

Update information - Some of us have called Verizon and have been told the problem is we have not updated the software on our phones. The suggestion is that we come to a Verizon store and have this done. You do not need to go to Verizon to update. Simply dial *228 on your cell phone, then chose option #2. Your phone will automatically update. What's going on here, according to Verizon, is that they are constantly changing their covered areas. By updating, you are bringing in these new areas, thereby decreasing your possible roaming charges. While this is a good idea to update periodically (I have it on my calendar to do the update monthly), this is NOT what is going on here at Brickyard. PLEASE call Verizon to complain. The number to call is 800-922-0204. When you call, please reference trouble ticket number 412 695. Hopefully, if enough of us call, they will fix our problem.

Ida - Thanks for publicizing this problem. As you suggested, I called Verizon and filed my complaint. But I wanted people to know that you can also email corporate headquarters. Go to the Verizon site, www.Verizonwireless.com. From there, you click on "contact us". Scroll down and you'll see a place to email corporate. It only takes a second and it just might help! Thanks again.

Thanks, Ida -  I use AT&T and have “No” service.  These companies do share antennas.  If there are any other AT&T subscribers here, maybe we could encourage them to go in together and put the antenna on our property or across the street in the commercial area, where it could also be an issue. Thanks

Thank you for directing your comments to the Office of the President. I understand your concern, and I apologize for any inconvenience. Due to a local government mandate, a transmission tower (site) had to be removed. It is possible this site may not be replaced, due to the local government mandate.

And here is your neighbor's response:

We need to involve "local government" in order to resolve 412-695. I will ask Verizon their contact point of the "local government".

We have 2 Verizon wireless phones, which we bought because we could actually use them in our condo -- at least until 3 weeks ago, or so.  I have also had problems with it cutting out or just not working.  I plan to contact Verizon in reference to trouble ticket 412 695. It would be very helpful to be able to lease antennae space to Verizon right here in Brickyard Cove and think we should pursue the matter.

Hi Ida - I'm forwarding the email response I got from Verizon.  It really did not directly address the specifics of good service turning to bad, interestingly.  Nor did it sound like they were likely to let us know where or when a new antenna might go up.
 

Thank you for directing your comments to the Office of the President.

We apologize for any difficulties you have experienced. Your comments have been forwarded to the appropriate department for review and consideration. We appreciate your taking the time to let us know your comments and suggestions regarding our service. We are always looking for ways to enhance our network to better meet the needs of our customers. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to improvements.

Verizon Wireless has many wireless towers throughout the service area and we are constantly looking to add towers wherever it may be necessary. At any given time, any of our towers may be in the process of being implemented and/or tested in order to ensure optimum performance. For this reason, as well as for security purposes, it is not possible to release the requested proprietary information regarding the date for launch or exact location of our up and coming towers.

We apologize for any inconvenience this may present.

As part of our Worry Free Guarantee you'll enjoy the largest, most advanced nationwide wireless network. Please write to us again through www.VerizonWireless.com if you have any further questions.

Sincerely,

Collette Verizon Wireless Customer Service